FAQ - Essenza Studio & Gallery

Do you require a deposit when I schedule my session?: Yes, a $250 deposit is required to secure your session date, and it's happily applied in full toward both your session fee and portrait collection! If you've won a gift certificate at a fundraising event, please check below for deposit details. I accept check, cash, Venmo, PayPal, and credit cards (processing fees may apply)—I can't wait to work with you!
What is your cancellation policy?: There's a $50 fee for all cancellations to help cover my preparation time. I kindly ask for 48 hours' notice if you need to reschedule or cancel your appointment. Please know that when I reserve your date, I turn away other sessions to give you my full attention. If you decide to cancel or reschedule, I appreciate having enough time to fill my schedule. A $100 fee will be deducted from your deposit if changes are made with less than 48 hours' notice. If you don't show up for your session and haven't contacted me, your $250 deposit will no longer be refundable or applicable to future sessions. I'm here to make this process as smooth as possible—let me know if you have any questions!
How should I prepare for my session?: To help with that, I offer a Planning Session before your big day, which can be held over the phone, via video call, or in person at my studio. This gives me a chance to understand your needs better and tailor everything to your preferences. Whether it's questions about wardrobe, pricing, or inspiration images, I'm here to chat and set all your expectations. I'd love to hear about your ideas-feel free to share them to make the day even more special!
Do you ever offer special promotions or pricing?: Absolutely! Several times throughout the year, I offer special sessions and collection pricing making use of seasonal themes and sets. If you wish to receive information regarding future specials you can follow me on the Blog:Essenza Blog or on Facebook: essenza studio & gallery
How do I see my portraits after my session?: After your session, I'll provide you with a pricing guide to help you start planning your package & products. You can schedule your preview & ordering appointment as soon as 2-3 days after your session! If you prefer the convenience of at-home online previews there is a minimum package commitment of $595, paid in full before posting.
Do you offer copyrights to digital images?: At Essenza, l'm thrilled to embrace the wonders of digital technology and how it's transformed photography. Yes, I do offer digital images for you to enjoy, but l'd love to encourage you to invest in beautiful physical prints too-they bring your memories to life in a special way. Truly great photography isn't about the fanciest digital gear; it's about expert lighting, perfect posing, and my experience as a photographer, all coming together to create a stunning print of your image. I don't consider my work done until I see your favorite moments beautifully produced to last a lifetime. I feel a heartfelt responsibility to ensure your photographs are cherished and proudly displayed in your home, not tucked away and forgotten on a flash drive!
How do I place & pay for my order?: After your preview, l'd love for you to place your order within two weeks to keep the excitement going! You can explore all your printing and framing options in person at Essenza or via phone or video call. Visiting in person is highly recommended for the best experience. If you have remaining credit left from your deposit, it will be applied to your purchase once selections are finalized. Half of the remaining balance is due to begin processing your order, with full payment required before drop shipping or at your Client Pickup Appointment. If you need more time, feel free to ask about a Payment Plan (all products will be completed at the end of the agreed plan).
l accept check, cash, Venmo, PayPal, and credit cards (processing fees may apply).
How long are my images available for purchase if I am unable to place a timely order?: I encourage you to place your order within 2 weeks of viewing your gallery. If you are not able to make final decisions in that time frame you should still schedule an appointment to chat. I'm here to help walk you through all the options, to come up with a plan, to work within your budget & to create the art you will love.
I do everything in my power to ensure the integrity of your digital images, but technology today is not foolproof. I highly recommend placing your order in a timely manner to guarantee the availability and safe keeping of your photographs. I do offer flexible payment plan options and I'm happy to help accommodate your budget.
Orders must be placed within 90 days or they are subject to purging. All ordered files will be archived ($35 retrieval fee may apply). I guarantee all files for 1 year past your session date.
I have a gift certificate I won at a fundraising event...how do I use this?: That's wonderful! Most gift certificates have a value of $350, which covers your session fee in full ($100) and includes an 11x14 print ($250). Give me a call at 513-505-9750 to schedule your Planning Session and Session Day! I do ask for a $50 deposit to hold your dates (a $250 deposit applies for October-November dates), but don't worry-it'll be fully refunded if you decide not to invest beyond the value of your gift certificate. I'm excited to help you get started!
When will I get my finished order?: Your finished order typically takes about 4-6 weeks to produce (some boutique items may take a bit longer-don't worry, I'll keep you updated!). Digital Only Collections take about 2 weeks.
For special occasions, you can request a rush on birth announcements, holiday, or graduation cards at no extra cost for a speedy 2-week turnaround. For other rush orders, l'll add a 50% charge of the item cost to prioritize your request.
I'm excited to deliver your memories on time—let me know how I can help!
What if I am not happy with the images from my session?: If you are not completely satisfied with your images for any reason, no worries-just reach out to me within 30 days, and I will happily arrange a complimentary re-shoot for you!

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